Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name and surname
• Email address
• Contact details

Account & Usage Data

• Login details and account activity
• Usage of our SaaS platforms (e.g. UBooks)
• Feature interactions and session data

Payment Information

• Billing details required to process payments
• Payments are processed securely via third-party providers - we do not store card details

Technical Data

• IP address
• Browser type and device information
• Cookies and usage analytics

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services
• Process payments and manage subscriptions
• Communicate with you regarding support, updates, and billing
• Improve our products and user experience
• Detect and prevent fraud or misuse
• Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties solely to the extent necessary to deliver our services, including:

• Payment providers (e.g. PayFast)
• Hosting and cloud infrastructure providers
• Analytics providers, including Google Analytics

All third parties are bound by confidentiality obligations and may only process your data as required to provide their services to us.

4. Data Security

We implement reasonable technical and organisational measures to protect your data from:

• Unauthorised access or disclosure
• Loss, alteration, or misuse

No system is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and to keep your account credentials confidential.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide and maintain our services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements

You may request deletion of your account and associated personal data at any time by contacting us.

6. Your Rights

Subject to applicable law (including POPIA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us using the details below.

7. Cookies and Analytics

We use cookies and similar technologies on this website to:

• Maintain session state and authentication
• Improve website functionality and performance
• Measure how the website is used, so that we can improve it

Google Analytics

This website uses Google Analytics 4, a service provided by Google. It sets cookies that let us recognise a returning browser and measure how visitors move through the site. The information collected includes the pages you view, an approximate location derived from your IP address, your device and browser type, and the site or search that referred you.

We do not use this information to identify you personally, and we do not combine it with anything you send us through the contact form. Google processes it on infrastructure outside South Africa.

Advertising features are enabled on our Google Analytics property, which means Google may also use this information to build advertising audiences. If you would prefer this not to happen, the opt-out below prevents it.

Your choices

You can manage or disable cookies through your browser settings at any time, and you can prevent Google Analytics from collecting data about your visits entirely by installing the Google Analytics opt-out browser add-on provided by Google. Disabling cookies will not stop you using this website.

8. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. We recommend reviewing their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.